WEB-00128
Invoices page shows the wrong VAT total
- Sara raised the ticket
- Omar was assigned
- Omar replied: “Found it, fixing the rounding now.”
- Omar marked it resolved
Every client request, tracked to done.
help-desk.pro gives your business one help desk for all your clients. Requests come in through forms you design, go to the right person, and close with a full record of who did what.
For service businesses that look after many clients.
Built for businesses that serve other businesses
Your team works in one place. Every client gets a private space of its own, so nobody sees another company's requests.
Your business
Your team, roles and settings: who can see, assign and close tickets.
Clients
Each client company with its own logo and its own users.
Projects
The work you deliver. One project can serve several clients, with its own ticket templates and FAQs.
Tickets
Requests raised inside a project, each with its full history.
From request to resolution
-
Clients raise a ticket
Inside the right project, using the form you designed: your own fields, drop-downs and attachments. Your FAQs appear first, so common questions often answer themselves.
-
You route it
Assign the ticket to the right person. Roles decide who sees what, and staff can be limited to the tickets assigned to them.
-
Your team resolves it
Reply to the client, add internal notes they never see, and move the ticket through statuses and rules you define.
-
Everyone sees where things stand
Dashboards show tickets opened and closed for today, a week, a month, a year or any dates you pick, with the latest updates beside them.
Nobody has to keep refreshing
New tickets, replies, status changes and assignments reach everyone involved as they happen: a count on the bell, a short pop-up, and desktop alerts if they want them. Clients hear about their own tickets; internal notes stay with your team.
Control and security, without extra work
- Roles and permissions for your team and for each client's users.
- Separated by design: every page, file and notification is limited to its business and client.
- Private files: attachments and documents are stored outside the website and checked on upload.
- Sign-in protection: limits on failed attempts and an optional captcha.
- Sensitive data encrypted, such as staff national ID numbers.
- A record of changes: who created, assigned, updated and closed what, and when.
Plans
Start on Free and move up when you need more. Nothing you add is ever removed when you change plans.
Free
Price on request
For small teams getting started.
- Clients
- 2
- Users per client
- 1
- Your staff
- 1
- Projects
- 1
- Clients per project
- 1
- Ticket templates
- 1
- New tickets per day
- 5
- FAQs
- 10
Pro
Price on request
For growing businesses with many clients.
- Clients
- Unlimited
- Users per client
- Unlimited
- Your staff
- Unlimited
- Projects
- Unlimited
- Clients per project
- Unlimited
- Ticket templates
- Unlimited
- New tickets per day
- Unlimited
- FAQs
- Unlimited
Questions
Who is help-desk.pro for?
Businesses that support other businesses: IT and software services, agencies, maintenance and facility companies, and anyone who looks after several clients at once. You get one help desk; each client gets its own private space.
How do my clients get access?
You add each client and the people who work there. They sign in with their own e-mail and password and only ever see their own company's projects and tickets.
Can one project serve several clients?
Yes. A project can belong to several clients, to one, or to none when it is your own internal work. Each client still sees only its own tickets.
What do I need to sign up?
Your business name, business e-mail and phone, country, commercial registration (CR) number, and the name and e-mail of the person who will manage the account.
How quickly can we start?
Sign-up takes a few minutes. New businesses are reviewed before the account opens, and you receive an e-mail as soon as it is approved.
Is our data kept apart from other businesses?
Yes. Every page and every notification is limited to your business, and inside it each client is limited to its own tickets. Files are stored privately and every important change is recorded.
Set up your help desk today
Sign up your business, add your first client and project, and take your first ticket the same day.